Call Customer Care for a return authorization number. Call Customer Care at 1-866-938-0922. Customer Care hours are 7:00 AM - 6:00 PM CST, Mon - Fri | 7:00 AM - 3:00 PM CST, Sat. Chat with an online Customer Care agent for a return authorization number. Customer Care hours via chat are 8:00 AM - 4:00 PM CST, Mon - Fri. Start chatting by clicking the blue "Chat" tabfound in the lower right-hand corner of the browser window. Email us to receive a return authorization number. We respond to over 90% of all email messages within 24 hours, Monday - Friday, excluding holidays. firstname.lastname@example.org Repackage and relabel. Refer to the return form printed on the back of your invoice, and write down the return authorization number in the space provided. Use the return form as a new shipping label. Apply it to the original box or use a sturdy substitute to ship products.